Booking Terms & Conditions

ANDREA’S LAKESIDE RETREAT BOOKING TERMS & CONDITIONS 

Deposit

£100 per stay refundable bond is required at the time of booking. We must receive this within 24hrs of reservation; otherwise the premises maybe re-let. 

The full balance is payable 4 weeks before the commencement of the holiday. 

Late payment may result in the holiday home being re-let and loss of deposit. 

(we will cash this payment and hold it to be refunded after holiday ends provided no damage or excessive cleaning is to be paid for). The accommodation must be left clean and tidy, there will be a £25 surcharge for additional cleaning for the premises left in an unsatisfactory condition. 

All pots to be washed and put away on departure. 

All cupboards, the fridge and freezer to be left empty and all waste disposed of in the bins provided on site.  Failure to comply may result in additional cleaning surcharges being applicable. 

 

Smoking

Andrea’s Lakeside Retreat, Hot Tub and decking is strictly NO SMOKING, this includes the use of any vaporisers/smoking substitutes. You may smoke or use these substitutes outside the caravan and decking, ensuring all waste is disposed of carefully, to avoid fires. 

 

Breakages

Any breakages or damage to furniture, fittings, inventory or the accommodation must be reported to us and damage will be assessed and paid for by the person responsible for the booking. It’s important therefore that should when you arrive the caravan isn’t damage free that you take pictures and email or text them to Andrea straight away. 

Any repairs or services ordered by you from the park will be paid for out of your bond. 

Should the caravan suffer extensive damage or breakages which the bond doesn’t sufficiently cover we will seek damages via the small claims court should an agreement between us and the lead booker not be reached. 

 

Keys

Thesewill be in a key safe, the code will be given to you on your day of arrival Via Text massage approx 1 hour before check- in time and must be put back in the key safe on departure day.  

The key safe can be located to the left of the steps on the side of the bottom decking. To access this you will need to slide down the black cover, enter the code and pull the toggle switch to release the keys. 

On departure once you return the keys to the safe, please mix up the digits to ensure the code isn’t visible. 

 

Arrival/Departure

Arrival timefrom 4pmDeparture no later than10.00am. Late check outs with be charged at £25 per hour  

Should the accommodation booked become unavailable due to circumstances beyond our control a full refund will be given. 

 

Behaviour

If, in the opinion of ourselves or the park manager, any party is guilty of conduct prejudicial to the well being of others, we or the park manager may re-take possession of the accommodation immediately, without compensation to the party.
 

Cancellation fees apply at all times

If you have to cancel your holiday you must text Andrea on 07796697935  in the first instance and NOTIFY US IN WRITING within 7 days. IN THE EVENT OF CANCELLATION, THE FOLLOWING CHARGES APPLY: 

Number of days in advance of holiday start date cancellation charges are payable: 

Length of Time Cancellation Charge 

56 days or more Deposit 55-29 days 50% of the total holiday cost 28 days or less 100% of the total holiday cost 

 

Liability

You use these premises entirely at your own risk. 

The Caravan may not be sublet under any circumstances to any other party. If  the person to whom the booking is made is not staying at the property, guests arriving may be turned away with no offer of compensation or refund under any circumstances.
 

Insurance

The owner accepts no liability in the event of any loss, injury or accident encountered by hirers and their guests. 

We strongly recommend that you take out Holiday Insurance to cover accidents, losses, cancellations etc. These policies are available quite cheaply from most insurance brokers.  

 

Entertainment

You are booking a stay at Andrea’s Retreat which is a private caravan on the park, Park entertainment passes are not included in the price, these can be purchased from Guest services Passes are per caravan not per person. 

The current prices are off Peak 3/4 nights £33/ peak £45.  Week Stay £65 off peak & £89 peak.  These costs and the running of the activities are controlled by away resorts and subject to change at any time.  

 

Please note during peak times it's advisable to book activities via Tattershall Lakes website in advance, i.e. Aqua park, swimming , and some children's activities 

 

 

Bedding

Beds will be made up for your arrival, bedding for sofa bed will be in one of the bedrooms. 

8 Berth, 1x double, 4x single, 1x pullout double sofa bed is only suitable for children 

 

Hot Tub

Due to new health & safety laws hot tubs now have to be drained and sanitised after every stay, so please bear this in mind that the hot tub may not be up to temperature on arrival. 

Hot Tub rules MUST be read and adhered to AT ALL TIMES. You can find the Hot Tube Rules here

 

BBQ 

A BBQ is provided, you are welcome to use it provide you clean this after use, it is advisable to cook on silver foil trays. 

The BBQ mustn’t be placed on the plastic decking and must stay at the waterside. 

On the lower area, please do not place the BBQ near to your neighbours’ caravan as this can be considered a nuisance and you may be asked to move it.  If you continue the park security may ask you to leave. 

The gas should always be turned off at the bottle after use, we will endeavour to always keep this topped up, if for any reason the gas becomes empty please email me to sort an exchange. 

 

Park rules 

To act in a courteous and considerate manner towards anyone visiting, using or 

working on the Caravan or the park including the owner, Park staff, other customers and users of other caravans and accommodation at the park. 

All children must be supervised to ensure they do not become a nuisance commit any criminal offence including acts of vandalism at the park or at the caravan. 

No occupants can keep, carry or store combustible or explosive materials at the park. No occupants can keep or carry any firearm or any other weapon at the park 

No occupants to use or allow the use of any unlawful drugs at the park 

All to ensure they don’t create undue noise or disturbance at the park,carry on any trade or business at the park or interfere with any commercial aspect of the park. 

You accept that any breach of these behaviour standards may bring about the 

termination of this booking and the relevant cancellation fees apply. 

All park grounds are communal for use by all hirers or other lawful guests and visitors to the park. The area of land designated for use by the hirer of the caravan is determined as the side of the caravan on which the doors are located. 

Vehicles, motor-homes, touring caravans, tents and storage sheds must not be used as alternative or additional sleeping accommodation. 

Vehicles are limited to two per caravan that must be parked only in the parking spaces provided. 

The 10mph park speed limits must be observed at all times. 

Boats, Jet Skis and accompanying trailers must be stored in the designated storage area and not near to holiday homes. 

Any accident on the park must be reported to the management of the park as soon as reasonably possible after the accident. 

Refuse must be disposed of in the relevant bins provided. Only domestic refuse is acceptable for disposal in the bins provided, waste other than this must be disposed of in an appropriate fashion by you, the hirer. 

Outside music must be turned off by 10pm. 

 

Also please let me know if it’s a special celebration that you are booking for